Returns and refund Policy

At Chancery Health, we strive to provide high-quality products and ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our Return and Refund Policy below to understand your options.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The return request is made within [Insert Return Window, e.g., 7 days] of receiving the product.
  • Proof of purchase (order confirmation or receipt) is provided.

Non-Returnable Items:

  • Opened or used self-test kits.
  • Products that are damaged due to misuse or mishandling.
  • Custom or personalized items unless faulty.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact us at hello@chanceryhealth.co.uk with your order details and reason for return.
  2. Our team will review your request and provide instructions for the return process.
  3. Ship the product back to the address provided by our team.

Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Process

Once we receive your returned product, we will:

  • Inspect the item to ensure it meets the return criteria.
  • Notify you of the status of your refund via email.

If approved, your refund will be processed to your original payment method within [Insert Timeframe, e.g., 5-7 business days].

Partial Refunds may be issued for:

  • Items not returned in their original condition.
  • Returns requested after the specified return window.

4. Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us at hello@chanceryhealth.co.uk within [Insert Timeframe, e.g., 48 hours] of delivery.
  2. Provide a description of the issue and, if possible, include photos of the damage or defect.
  3. We will arrange for a replacement or full refund at no additional cost.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product (if eligible) and place a new order.

6. Late or Missing Refunds

If you have not received your refund within the specified timeframe:

  1. Check your bank account and contact your payment provider, as processing times may vary.
  2. If you still have not received your refund, please contact us at hello@chanceryhealth.co.uk for assistance.

7. Contact Us

For any questions or concerns about our Return and Refund Policy, please contact:
Email: hello@chanceryhealth.co.uk

Contact: +44 7415027042

Address: Certacs house, 10-12 Westgate, Skelmersdale, Lancashire, WN8 8AZ

We are committed to ensuring a smooth and hassle-free return experience. Thank you for choosing Chancery Health!

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